CartHaus customer care
Privacy Policy
CartHaus LLC ("CartHaus," "we," "us") operates the CartHaus U.S. online store. This policy describes how we handle personal information when you browse, order or contact support. Questions and privacy requests can be sent to company@carthausstore.com or to CartHaus LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.
Information we collect
- Contact and order information: name, email, phone number if provided, billing and delivery addresses, purchased items, order history and communications about an order.
- Payment-related information: transaction amount, payment status, provider references and limited payment-method information returned by the provider. Payment credentials are processed through the checkout/payment provider; do not email us card numbers or security codes.
- Device and usage information: IP address, browser/device details, pages visited, session activity, approximate location inferred from technical data, and cookie or similar identifiers used by enabled store services.
- Information you choose to submit: support messages, preferences, reviews or photographs. Do not send medical records or other sensitive health information to use the store.
How we use information
We use information to process payments, fulfill and track orders, handle returns, respond to questions, maintain accounts if offered, detect fraud, secure the store, meet legal obligations and improve the shopping experience. Optional marketing communications are sent according to your choices and applicable law; you can unsubscribe using the message instructions or by contacting us. Essential order updates are separate from marketing.
When analytics or advertising services are enabled, we use device, usage and cookie information to understand store performance, measure campaigns and show relevant advertising, subject to your choices and applicable law.
Service providers and disclosures
We disclose information needed to operate the store to Shopify, enabled payment processors, fulfillment and shipping partners, customer-support providers and other contracted services. Payment information is handled by the payment providers available at checkout.
We may also disclose information where required by law, to protect legal rights or prevent fraud, with your direction, or in a lawful business transfer subject to applicable protections. Where enabled advertising or analytics services involve disclosures treated as a sale, sharing or targeted advertising under applicable state law, you may exercise the opt-out rights described below.
Shopify's role
Shopify hosts our store and processes information to provide and secure it. Our Shopify customer data is hosted in the United States. Shopify also processes certain information for its own purposes in connection with its enhanced services. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal for Shopify's practices and related choices.
We use Shopify Network Intelligence. Shopify uses information about interactions with our store together with information from other merchants and Shopify to provide enhanced services, including personalization, store improvement and advertising targeting. Other merchants cannot access our customer data through this service. This processing may be considered sharing or targeted advertising under applicable U.S. state privacy laws. You can learn about Shopify's processing and exercise related choices through the Shopify Consumer Privacy Policy and Privacy Portal linked above.
Cookies and your choices
Essential cookies support functions such as the cart, checkout and security. Enabled analytics or advertising tools may use additional cookies or similar technologies. Where required, our cookie banner lets you manage consent. You can visit Your privacy choices to exercise available choices about the sale or sharing of personal information and targeted advertising. These controls are available according to your location and applicable law. Browser controls can also limit cookies, though disabling essential cookies may affect shopping functions.
Your privacy rights
Depending on where you live and which laws apply, you may request access to, correction of, deletion of or a copy of your information; opt out of sale/sharing or targeted advertising; withdraw consent; or appeal a refusal. We will not unlawfully discriminate against you for exercising an applicable right.
Use Your privacy choices for available sale, sharing and targeted-advertising opt-outs. Shopify also recognizes Global Privacy Control signals where applicable. Choices made through supported store controls apply to Shopify Network Intelligence advertising uses. For other requests, email us, describe the right you want to exercise and provide enough information to locate the relevant records. We may reasonably verify identity or an authorized agent's authority without requesting unnecessary sensitive information. We will explain any legal limits, respond within the applicable deadline, and explain appeal options when required. You may also contact the appropriate regulator.
Retention, security and international processing
We retain information only as needed for the purposes described, including fulfillment, support, accounting, fraud prevention, disputes and legal recordkeeping. The period depends on the information and the relevant requirements. We use reasonable safeguards, but no transmission or storage system can be guaranteed completely secure.
Our service providers may process information in the United States and other countries, whose privacy laws may differ from those where you live. Where legally required, we use appropriate safeguards for international transfers.
Children and updates
The store is intended for adults and is not directed to children under 16. If you believe a child has provided information without appropriate authorization, contact us so we can investigate and take appropriate action.
We will update this policy when our practices change and show the effective date. We will provide any additional notice or consent required for a material change.